Refund Policy
At DevilShroomz.com, we strive to provide you with high-quality products and excellent customer service. However, we understand that there may be instances where you need to request a refund. Please review the following refund policy to understand our guidelines and procedures for processing refunds.
Refund Eligibility:
- Refunds may be requested for eligible orders within 30 days of the purchase date.
- To be eligible for a refund, the following conditions must be met:
- The product must be unused, unopened, and in its original packaging.
- You must provide proof of purchase, such as a receipt or order confirmation email.
- The reason for the refund request must be valid and in accordance with our refund policy.
Non-Refundable Items:
- Certain items are non-refundable, including but not limited to:
- Digital products or services
- Gift cards or promotional vouchers
- Products that have been opened or used
- Products that are damaged or not in resalable condition
Refund Process:
- To request a refund, please contact our customer service team with your order details and reason for the refund.
- Our customer service team will review your request and determine if you are eligible for a refund.
- If your refund request is approved, we will initiate the refund process and notify you via email.
- Refunds will be issued to the original payment method used for the purchase, unless otherwise specified.
- Please allow 7-10 days for the refund to be processed and reflected in your account.
Cancellation Policy:
- Orders may be canceled before they are shipped for a full refund.
- Once an order has been shipped, it cannot be canceled, but you may still be eligible for a refund according to our refund policy.
Chargebacks:
- If you initiate a chargeback with your credit card company without first contacting us to resolve the issue, you may be subject to additional fees and penalties.
- We reserve the right to dispute any unauthorized or fraudulent chargebacks and provide evidence to support our case.
Contact Us:
- If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us info@devilshroomz.com
- Our dedicated customer service team is here to assist you and ensure that your shopping experience with DevilShroomz.com is as satisfactory as possible.
Thank you for choosing DevilShroomz.com! We appreciate your business and look forward to serving you again in the future.